TCS Walk-in Drive For Customer Service - Process Associate
TCS is conducting a walk-in drive for the position of Customer Service - Process Associate on January 3rd, 2025 in Kolkata. This opportunity is open to candidates with 2 - 5 years of experience and requires a Graduates or a related qualification. Infosys Walk-in Drive For Customer Service - Process Associate For more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
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Company Name : TCS
No Of Openings : 20
Job Role : Customer Service - Process Associate
Experience : 2 - 5 Years
Qualifications : Graduates
Job Location : Kolkata
Salary : Not Disclosed
Job Description :
Mega Walk-In at TCS Kolkata Hiring for Customer Service - Process Associate (Voice/Email) on 03 Jan 2025 (Friday).
Job Summary:
- Role : Customer Service - Process Associate (Voice/Email)
- Experience: 2 to 5 years
- Job Location: Kolkata
- Timing: 10:00 AM to 12:30 AM
- Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office
Qualifications and Criteria:
Essential: Graduation in any stream
Desirable:
- Prior 12 24 months experience of Customer Service & Operations Management in ANZ Utilities
- Candidates who can join us within 0 to 30 days will have an added advantage.
Customer Service - Process Associate (Email):
Job Details:
Ensure successful customer support through resolution of back-office tasks
Understanding of utilities and associated market participants
The results of the analysis can be used to design targeted marketing campaigns, for example:
- Billing & Debt Explanation Handle all billing/metering queries
- Retention: Retaining existing customers (antonym: customer attrition)
- Information: Providing timely and regular information to customers
Other examples of the applications of analyses include:
- Evaluating and improving customer satisfaction
- Risk assessment and management
- Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.
- Identify factors important to clients.
- Handle customer complaints.
- Ensure customer-based quality parameters are measured and tracked.
- Manage Vulnerable/Priority customer tasks/processes in the realm of the process.
- Assess customer credit and debt profile
- Ensure privacy is for the customer related information / assets.
Person Specification:
- Knowledge/Experience: To be able to perform the following functions:
- Providing excellent customer service and resolving all-in-scope exceptions at one go.
- Should be able to read & comprehend customer requests & any customer system interaction notes.
- High Customer yield & influence overall customer experience
Competencies/Skills:
- Strong Analytical Skills
- Good Listening Skills
- Excellent Math Skill
- Multi-Tasking
- Flexible (Willingness to work in night shift)
- Experience on Microsoft Office Suite
- Stable profile with previous organizations
- Eye for detail
Qualifications and Criteria:
- Essential: Graduation in any stream
- Desirable: Prior min. 12 months experience of Customer Service & Operations Management in ANZ Utilities Industry
- Overall > 2 years of experience in Service industry
- Candidates who can join us within 0 to 30 days will have an added advantage.
Mandatory Requirements (How to generate your EP ID):
EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.
• Step 1: Visit https://ibegin.tcs.com/iBegin/
• Step 2: Click to login.
• Step 3: Click New user (Register with us).
• Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).
• Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.
• Step 6: You will receive the EP ID on your personal e-mail ID.
Walk-in Drive Full Details :
Interview Date : 3rd Jan 2025
Interview Time : 10:00 AM to 12:30 PM
Interview Venue :
Tata Consultancy Services,
Gitanjali Park, Street Number 368,
Action Area 2F, New Town,
West Bengal, 700135.
For More information about the TCS Walk-in Drive For Customer Service - Process Associate, Visit this Page and Follow our barabarnews.com Website Regularly.
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