Axis Bank Walk-in Drive For Freshers | |
|---|---|
| Company Name | Axis Bank |
| No Of Openings | 20 |
| Job Role | Phone Banking Officer |
| Qualification | Any Graduate |
| Experience | 0 - 5 Years |
| Job Location | Mumbai ( Vile Parle. ) |
| Salary | Not Disclosed |
| Interview Date | 21st to 24th Jan 2025 |
| Interview Time | 11:00 AM to 03:00 PM |
Job Description :
We have urgent requirements for Customer Service Specialist Voice role in Mumbai.
Job location : Ville Parle
Training Period : 2 Months
Training location : Axis Bank Office Ville Parle
Rotational Shifts & 2 rotational week offs.
No Night shifts for females.
No transport facility.
Please read the Job description carefully and come for Walk in interview if suits the profile.
Walk-in Interview Date - 21st to 24th Jan 2025.
Time - 11 AM - 3 PM
Contact Person : Mitali Satam
Email Resumes : mitali.satam@axisbank.com (Relevant profiles will only get call from HR)
About the Role :
- The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Responsibilities:
Be the best for our customers by
- Displaying complete onus to customers queries / problems- Delivering service with requisite courtesy and accuracy - Adhering to product and process requirements, with nil errors- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines- Achieving Call Quality targets- Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like - Loans and mortgages- Priority / elite accounts Qualifications : Optimal qualification for success on the job is:
- Graduate or Post graduate from a recognized institution.
- 0 - 2 years relevant role in voice customer service.
Role Proficiencies :
For successful execution of the job, the candidate should possess the following:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Kindly drop a line of confirmation about your availability and carry your updated resume at the time of interview and be in formals.
Venue Details Here:
Axis Bank Ltd.,
Parle G factory, VS Khandekar Rd,
Navpada, Vile Parle East, Mumbai, Maharashtra 400057.
Contact Person : Mitali Satam ( 9326032900 )
For More information about the Axis Bank Walk-in Drive For Freshers, Visit this Page and Follow our barabarnews.com Website Regularly.
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