Croma conducting a walk-in drive for the position of Customer Service Specialist (sales) on January 6th to 10th, 2025 in Chennai. This opportunity is open to candidates with 0 - 2 years of experience and requires a Graduation Not Required or a related qualification. Croma Walk-in Drive For Freshers about more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Croma Walk-in Drive For Freshers | |
|---|---|
| Company Name | Croma |
| No Of Openings | 25 |
| Job Role | Customer Service Specialist (sales) |
| Qualification | Graduation Not Required |
| Experience | 0 - 2 Years |
| Job Location | Chennai |
| Salary | Not Disclosed |
| Interview Date | 6th to 10th Jan 2025 |
| Interview Time | 11:00 AM to 05:00 PM |
Job Description :
Job Title/Designation: Customer Service Specialist (sales) Tata Croma
Job Locations :
- Chennai( Kattupakkam, Kilpauk, Adyar, Ramapuram, Porur, Anna Nagar, Alwarpet, Vadapalani, Madipakkam, Adambakkam, Triplicane, Aminjikarai )
Job Details : Customer Service
- Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius
- Ensure 100% GUEST sales is followed in every customer interaction
- Follow "Lean time equals Learn Time" principle at all times
- Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution
- Maintains rapport with Customers.
- Facilitate resolution on customer complaint, working jointly with service desk team
- Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts)
Process:
- Maintaining the proper display of goods in the section as per merchandising mantra.
- Ensure Ticketing is done as per standards and is always updated.
- Stock counts to be done as per the defined processes
- Maintains Customer data for follow-up in the Follow up Register
Continuous Learning :
- Keeping oneself updated with all the product knowledge, promotions, processes and policies
- Attend mandatory staff meetings and training sessions.
- Knowledge of procedures in emergency situations.
Contact No : 8867916254
HR Contact : 9908674927
Interview Venue Details :
Croma, No 826,
Ground Floor,
Tarapore Towers,
Anna Salai, Chennai, Tamil Nadu - 600002.
Contact Persons : Merin M Joy ( 8867916254 )
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