IGT Solutions conducting a walk-in drive for the position of International Travel Inbound Voice Process on January 3rd to 12th, 2025 in Gurgaon. This opportunity is open to candidates with 0 - 4 years of experience and requires a Graduates or a related qualification. IGT Solutions Walk-in Drive For Freshers For more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
IGT Solutions Walk-in Drive For Freshers | |
|---|---|
| Company Name | IGT Solutions |
| No Of Openings | 200 |
| Job Role | International Travel Inbound Voice Process |
| Qualification | Graduates |
| Experience | 0 - 4 Years |
| Job Location | New Delhi, Gurugram, Delhi / NCR |
| Salary | RS 50,000 - 3.0 Lacs P.A |
| Interview Date | 3rd to 12th Jan 25 |
| Interview Time | 09:30 AM to 05:30 PM |
Job Description :
Job Details: International Travel Inbound Voice Process
Position Title: International Travel Inbound Voice Process Associate
Job Location: Infotech Centre, 14/2 Old Delhi Gurgaon Road Dundahera, GURGAON, Haryana, India
Job Type: Full-time
Department: Customer Service / Travel Operations
Job Overview:
- The International Travel Inbound Voice Process Associate will be responsible for handling inbound customer queries related to international travel, ensuring the highest levels of customer satisfaction. This role requires a professional communicator who can manage calls related to flight bookings, travel itineraries, cancellations, changes, and customer assistance in the travel domain. The ideal candidate will possess strong customer service skills, a deep understanding of the international travel industry, and the ability to provide accurate information efficiently.
Key Responsibilities:
- Handle inbound calls from customers seeking information or assistance with international travel.
- Provide detailed information regarding international flight schedules, travel bookings, and other travel-related services.
- Assist customers in making or modifying bookings, checking availability, and processing cancellations or refunds.
- Address customer concerns regarding travel documentation, such as visas, passports, baggage policies, and international travel regulations.
- Resolve issues in a timely and professional manner, ensuring a positive customer experience.
- Maintain updated knowledge of airline schedules, fare rules, travel restrictions, and other relevant policies.
- Provide recommendations for travel packages, upgrades, or additional services that may enhance the customers travel experience.
- Ensure all customer interactions are recorded accurately in the CRM system, following company procedures.
- Collaborate with other teams, such as operations and support staff, to resolve issues and ensure smooth customer experiences.
- Adhere to KPIs and performance metrics including average handling time, customer satisfaction, and first-call resolution.
- Handle customer complaints or issues related to booking errors or changes, and escalate when necessary.
Key Skills and Qualifications:
- Education: Any Graduate can apply.
- Experience: Minimum 6 months of experience in customer service or call center roles, ideally in the travel or tourism industry.
- Communication Skills: Excellent verbal communication skills, with a clear and articulate phone manner. Strong written communication skills are a plus.
- Customer Focused: Strong commitment to providing exceptional customer service and problem-solving.
- Language Proficiency: Fluency in English is required. Additional language skills are an advantage, especially in Spanish, French, or other languages used in international travel.
- Technical Skills: Familiarity with travel booking software, CRM systems, and Microsoft Office Suite.
- Time Management: Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Problem Solving: Strong analytical skills to troubleshoot customer issues and offer effective solutions.
- Adaptability: Ability to stay updated on changing international travel regulations, industry trends, and company policies.
Work Environment:
- The role may require working in shifts to accommodate different time zones for international customers.
- Some weekend and holiday work may be required depending on the business need.
Benefits:
- Competitive salary and incentives up to 8k and Retention Bonus 60k
- Health insurance and other employee benefits.
- Opportunities for growth and professional development in the travel industry.
How to Apply:
- Interested candidates can come for the interview and meet HR Divya Bhaskar.
Interview Venue Details :
Infotech Centre,
14/2, Old Delhi Gurgaon Road,
Dundahera, GURGAON, Haryana, India.
Contact Persons : DIVYA BHASKAR ( 9560377057 )
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