Infosys conducting a walk-in drive for the position of Customer Support Voice Process on January 9th & 10th, 2025 in Pune. This opportunity is open to candidates with 0 - 2 years of experience and requires a Any Graduate or a related qualification. Infosys Walk-in Drive For Freshers about more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Infosys Walk-in Drive For Freshers | |
|---|---|
| Company Name | Infosys |
| No Of Openings | 100 |
| Job Role | Customer Support Voice Process |
| Qualification | Any Graduate |
| Experience | 0 - 2 Years |
| Job Location | Pune |
| Salary | Not Disclosed |
| Interview Date | 9th to 10th Jan 2025 |
| Interview Time | 10:00 AM to 01:00 PM |
Job Description :
We are hiring for Customer Support Voice Process for Pune. Please walk-in for the interview on 9th and 10th January 2025 in Pune.
Note: Please carry a copy of this email to the venue.
Interview Details:
- Interview Date: 9th and 10th January 2025
- Interview Time: 10 AM to 1:00 PM IST
Please find below Job Description for your reference:
- Infosys BPM Ltd. is hiring for (Customer Support - Voice Process)
- Job Location: Pune
- Qualification: Customer Support - Full time Graduates
- Experience: 0 - 2 Years
Job Details : Process Executive
- Location: Pune
- Employment Type: Full-Time.
Job Details:
- The role requires to handle customer service queries through calls while delivering Excellent feedback
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must adhere and non-negotiables:
- Excellent in communication
- Comfortable working in US shift
- 24*7, flexible shifts
- 100% WFO, no hybrid
Preferred Qualifications: Any Graduate
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to Note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
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Interview Venue Details :
Infosys limited Plot No. 1,
Pune, Phase 1, Building-1,
Hinjewadi Rajiv Gandhi Infotech Park,
Building B1, ground floor, Hinjewadi,
Taluka Mulish Pune, Maharashtra 411057
Contact Person : Harmeet
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