Tech Mahindra conducting a walk-in drive for the position of Associate Customer Support on January 4th to 6th, 2025 in Ahmedabad. This opportunity is open to candidates with 0 - 1 years of experience and requires a 12th Pass or a related qualification. Tech Mahindra Walk-in Drive For Freshers For more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Wipro Walk-in Drive For Freshers | |
|---|---|
| Company Name | Tech Mahindra |
| No Of Openings | 01 |
| Job Role | Associate Customer Support |
| Qualification | 12th Pass |
| Experience | 0 - 1 Years |
| Job Location | Ahmedabad( Nehru Nagar ) |
| Salary | RS 1.75 - 2.25 Lac P.A |
| Interview Date | 4th to 6th Jan 2025 |
| Interview Time | 10:00 AM to 05:00 PM |
Job Description :
We are hiring for Customer Support, process associate level for Voice.
Please find the below JD for the JOB Requirement.
- Designation: Associate Customer Support
- Location : Ahmedabad _ Gujrat
- Role : Permanent
- Rotational Shift & Rotational week off (6 Days working) 24/7 Working environment
- CAB: One Way CAB only at Night Shift
- Experience: Freshers & Experienced both can apply
- ED Qualification: 12th Pass Minimum (No Pursuing candidate)
- Language proficiency required: Excellent Communication Skills in ENGLISH & HINDI
- Position Summary: Handle live contacts of customers and provide appropriate solution to their queries.
Roles and Responsibilities :
- Handle phone calls with customer queries and provide resolution to end users on Ecommerce issues
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
Key Deliverables (KRA Measure) :
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Resolve issues/queries from customers in a timely manner
- Look for opportunities to reduce dispatch/returns
- Complete 9 hours of staffed time on all rostered days
Interview Venue Details :
Tech Mahindra– Stratum @ Venus Grounds,
Jhansi Ki Rani, Surendra Mangaldas road,
Satellite Rd, Nehru Nagar,
Ahmedabad, Gujarat 380015.
Contact Person : Sumanth ( 7349463578 )
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