Wipro conducting a walk-in drive for the position of Backoffice Associate on January 9th, 2025 in Navi Mumbai. This opportunity is open to candidates with 0 - 3 years of experience and requires a Graduates or a related qualification. Wipro Walk-in Drive For Freshers For more details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
Wipro Walk-in Drive For Freshers | |
|---|---|
| Company Name | Wipro |
| No Of Openings | 50 |
| Job Role | Backoffice Associate |
| Qualification | Graduates |
| Experience | 0 - 3 Years |
| Job Location | Navi Mumbai, Mumbai |
| Salary | Not Disclosed |
| Interview Date | 9th Jan 2025 |
| Interview Time | 11:00 AM to 12:30 PM |
Job Description :
Looking for Backoffice Associates for Airoli Location
Work location : Airoli
Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process (Both Side Cab)
Night Shift only
Service Agreement- 01 year
Role & Responsibilities :
Associate (Process: US HR operations)
Work Experience : 0-36 months
Summary :
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience :
- Any/Basic MS Excel Category
- Back office/Data handling or data management Working Conditions
- Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
- Applicable for 1 year (Mandatory) Education Skills
- Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
- B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days
Interview Venue Details :
Gigaplex Building 3,
Mindspace - Airoli West,
3rd Floor, Plot no. 1.T.5,
MIDC, Airoli - 400708.
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