Genpact Walk-in Drive For Freshers
Company Name : Genpact
No Of Openings : 01
Job Role : Chat Support
| Instant Hiring: Submit your CV Immediately |
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| 𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬 |
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Experience : 0 - 5 Years
Qualifications : Any Graduate
Job Location : Gurgaon
Salary : Not Disclosed
Job Description :Genpact Walkin Drive for Chat Support on 22nd February 2025 - Gurgaon
Date: 22nd February 2025
Time: 11 AM - 2 PM
Location: Gurgaon
Shift: Rotational shift
In this role, The Disputes Support Analyst will be responsible for providing a world-class experience for our members, while handling their inbound phone call inquiries about the disputed transaction(s). They would be responsible for initiating a new dispute by efficiently capturing all relevant information from the Member accurately, as per US regulatory & compliance requirements.
Successful candidates should possess experience in servicing US based customers, preferably in Banking, cyrpto Financial Crime and/or FinTech Domains. They should have proven ability of having demonstrated key skills including logical thinking, problem solving, transaction analyses and customer spending patterns/behavior.
Responsibilities:
- Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with customer.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Adhere to all policies and procedures while showcasing customer centric servicing ethos.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Qualifications we seek in you!
Minimum Qualifications:
- Graduate/Bachelors Degree preferred
- Comfortable working in a 24x7 work environment with rotational shifts.
- Experience working in a FinTech/Crypto environment/company
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills :
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Keen attention to detail, customer profiling and pattern identification
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Payslip (if applicable)
| City Wise Walk-in Drives | ||
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Walk-in Drive Details Here:
Interview Date : 22nd Feb 2025
Interview Time : 09:30 AM to 11:30 AM
Venue Details:
Infosys BPM, Core1 &2,
Pacifica Tech Park Survey No: 76 No-23,
Rajiv Gandhi Salai (OMR),
Navalur, Chennai, Tamil Nadu 600130
For More information about the Infosys Walk-in Drive For Process Specialist, Visit this Page and Follow our barabarnews.com Website Regularly.
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