Genpact Walk-in Drive For Freshers
Company Name : Genpact
No Of Openings : 01
Job Role : Customer Service - Voice Process & Chat Support
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Experience : 0 - 5 Years
Qualifications : Any Graduate
Job Location : Gurgaon
Salary : Not Disclosed
Genpact Walk-in Drive for Customer Service - Voice process & Chat Support on 22nd February 2025 - Gurgaon
Date: 22nd February 2025
Time: 11 AM - 2 PM
Location: Gurgaon
Shift: Rotational shift
Responsibilities:
Non - Voice roles:
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with customer.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Adhere to all policies and procedures while showcasing customer centric servicing ethos.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Voice Roles:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you!
Minimum Qualifications:
- Graduate/Bachelors Degree preferred. Freshers are eligible.
- Comfortable working in a 24x7 work environment with rotational shifts.
- Experience working in a FinTech/Crypto environment/company
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills :
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Keen attention to detail, customer profiling and pattern identification
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
- Payslip (if applicable)
| City Wise Walk-in Drives | ||
|---|---|---|
| Bangalore | Chennai | Hyderabad |
| Mumbai | Pune | More Cities |
Walk-in Drive Details Here:
Interview Date : 22nd Feb 2025
Interview Time : 11:00 AM to 02:00 PM
Venue Details:
Genpact, Plot No 22 B,
Sector 18, Gurgaon/Gurugram,
Haryana - 122015
For More information about the Genpact Walk-in Drive For Freshers, Visit this Page and Follow our barabarnews.com Website Regularly.
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