TCS Walk-in Drive For Service Desk Specialist
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Company Name : TCS
No Of Openings : 50
Job Role : Service Desk Specialist
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Experience : 1 - 5 Years
Qualifications : Any Graduate
Job Location : Noida
Salary : Not Disclosed
Job Description :Role & Responsibilities :
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
- Willingness to work in any shifts including night shifts and weekends
- Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
- Should be flexible for voice support
- Ability to understand customer issue and route to appropriate team
- Must be a strong cross-team collaborator
- Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Preferred Candidate Profile :
- ITIL Knowledge and Certification.
- Should posses good communication skills (English)
- Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
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Walk-in Drive Details Here:
Interview Date : 15th Feb 2025
Interview Time : 09:30 AM to 01:30 PM
Venue Details:
TCS GG7,
Gurgaon Expressway,
Skyview Corporate Park,
Sector 74A
Contact Person : Rashmi Yadav
For More information about the TCS Walk-in Drive For Service Desk Specialist, Visit this Page and Follow our barabarnews.com Website Regularly.
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