MiVi is Hiring Customer Success Specialist

Responsibilities of the Candidates:

• Handle customer queries via calls, emails, and chats in a timely and professional manner.
• Resolve issues related to orders, returns, product usage, and technical support.
• Coordinate with internal teams to ensure prompt resolution and customer satisfaction.
• Maintain accurate records of interactions and transactions.
• Ensure a high level of customer satisfaction with a proactive and problem-solving approach.

Skills Required:

• Strong communication skills (English, Hindi)
• Patience, empathy, and a customer-first attitude
• Willingness to work in rotational shifts (day)