Infosys is conducting a walk-in drive for Freshers/Exp as Process Specialist Positions in Bengaluru Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
| URGENT JOBS | ||
|---|---|---|
| Data Entry (WFH) | Rs.50,000/- | Apply Here |
| Urgent Interview Calls | Upto 15 Lakhs | Apply Here |
Company Name: Infosys
Job Role: Process Specialist
Experience: 1 – 4 Years
Qualification: Any Graduate
Job Type: Full Time
Job Location: Bengaluru
Salary: Best in Industry
Job Description:
We are seeking detail-oriented and customer-focused Utility Billing Operations Associates to support utility billing and resident billing operations for multifamily and student housing clients. This is a semi-voice role involving a combination of data processing, billing validation, email communication, and outbound/inbound interactions with utility providers, clients, and internal stakeholders to ensure accurate and timely resident billing.
Key Responsibilities:
A. Utility Bill Processing & Data Management:
- Retrieve utility bills from provider websites, portals, and client submissions.
- Download, validate, upload, and archive utility bills following established procedures.
- Verify account information, service periods, billing amounts, and resident data.
- Maintain audit-ready documentation and billing records.
- Perform resident data validation including move-ins, move-outs, transfers, and account updates.
B. Client & Provider Communication (Semi-Voice)
- Contact utility providers, property management teams, and clients via phone and email to obtain required billing information.
- Follow up on pending utility bills, account information, and billing discrepancies.
- Communicate billing status updates, missing documentation, and issue resolutions professionally.
- Handle inbound and outbound calls related to billing inquiries and operational support.
- Escalate unresolved issues to appropriate teams for resolution.
C. Billing Validation & Reconciliation:
- Review pre-bills, utility charges, statement data, and occupancy records for accuracy.
- Investigate billing discrepancies, charge variances, and exception reports.
- Perform data comparisons and reconciliations using Excel and operational systems.
- Ensure all billing exceptions are resolved before final approval.
D. Exception Management:
- Identify and investigate issues related to:
- Missing utility bills, Duplicate charges, Data import failures, New utility accounts, Incorrect billing information, System or access-related issues etc
- Coordinate with internal support teams and clients to resolve exceptions.
- Process Tracking & Documentation
- Adhere to quality, compliance, and audit requirements.
Required Skills:
- Excellent verbal and written English communication skills.
- Comfortable handling outbound and inbound calls.
- Good working knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas).
- Ability to analyze and validate data accurately.
- Experience handling large volumes of operational data.
- Basic understanding of billing, finance, or data processing operations.
Ideal Candidate Profile:
- Strong communication skills with the ability to confidently engage with clients and service providers.
- Detail-oriented with excellent data validation and reconciliation skills.
- Comfortably balancing operational tasks with customer interactions.
- Proactive in identifying issues and driving resolutions.
- Ability to thrive in a fast-paced, deadline-driven environment.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
Walk-in Details:
Walk-in Date: 15th September 2026
Time: 10.00 AM – 11.30 AM
Interview Address:
Infosys Limited,
No. 40/P-41/P, Gate#: 1,
Electronic City Phase-2,
Industrial Area, Konappana Agrahara,
Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks
| URGENT JOBS | ||
|---|---|---|
| Data Entry (WFH) | Rs.50,000/- | Apply Here |
| Urgent Interview Calls | Upto 15 Lakhs | Apply Here |
About Infosys:
Infosys is a global leader in digital services and consulting, providing technology-enabled business solutions. Founded in 1981, the company has grown from a small startup to a major international player with over 300,000 employees and a presence in over 50 countries. Infosys focuses on helping clients with their digital transformation journey, offering services in areas like AI, cloud, and agile workflows.
