HDFC Bank is conducting a walk-in drive for freshers/exp as Virtual Customer Care Officer Positions in Chennai Location. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
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Company Name: HDFC Bank
Job Role: Virtual Customer Care Officer
Experience: 0 – 5 Years
Qualifications: Any Graduate
Job Location: Chennai
Salary: Best in Industry
Job Description:
- Respond to customer first contact resolution mails received at designated customer service id as per agreed business TAT
- Responsible to identify NFCR cases and follow up with the concerned business unit for adequate resolution
- To ensure adherence to all laid down process while responding to customer mails
- Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction.
- To identify & review request received from customer for charges waiver and raise request in Branch Waiver system / CBCI as per EMT empowerment grid.
- Refer specific sections for job purpose and responsibilities for Social Care and Chat Banking
Customer Focused /accurate resolution on assigned emails:
- To identify NFCR cases and follow up with the concerned business unit for adequate resolution
- Respond to all queries raised by the customer with customer satisfaction as the prime focus
- To refer cases to the Team manager / Unit Head wherever customer request is getting declined. To check for opportunities to fulfill customer requirement.
- To ensure adherence to audit compliance as well as quality norms defined by business
Maintain 100% system adherence and accuracy
- To capture all customer interactions in the system with complete information to ensure details are available for any future reference.
- Waivers to be provided correctly, considering the customer profile, payment history etc. All commitments made to customers to be honored and should avoid manual errors which will impact service delivery to customer
Timely resolution all customer Emails
- Respond to customer queries on the same day when mail is allocated. To ensure none of the assigned mails are left without the required action.
- To aim at first time resolution and to send holding responses only when details / resolution is awaited.
- In case an interim response is being sent to the customer, regular review of these cases is to be done and provide resolution to customers within the agreed timelines
- To ensure adherence on TAT as per benchmark, for all queries received through email
Audit & Process Compliance:
- Ensure adherence to process and Audit requirements.
- Ensure accurate and timely submission of financial transactions & requests.
- Ensure Error-free logging/recording of customer requests
- Adherence to set processes of updating customer interactions in HDFC Bank One / any other application for servicing
customers. Ensuring timely updation of interactions in appropriate systems.
Walk-in Drive Details Here:
Interview Date: 16th to 19th September 2026
Interview Time: 10:00 AM – 1:30 PM
Venue Details:
HDFC Bank Ltd,
Tower B – 6th Floor,
(Virtual Care EMT-Phone banking Channel)
Comme zone Building Porur -600116.
Contact – Kavitha ,Mohana Prasad
About Company:
HDFC Bank Ltd. is India’s largest private sector bank, established in 1994 as a subsidiary of Housing Development Finance Corporation (HDFC) Ltd. It offers a wide range of services, including retail and wholesale banking, digital banking solutions, and wealth management, and has a vast network of branches and ATMs across India and internationally. The bank is known for its focus on technology-driven, risk-conscious growth and has grown significantly since it began operations in 1995.
