Job description

Key Responsibilities:

• Handle customer queries through both voice (inbound/outbound calls) and non-voice channels (email/chat).
• Provide accurate, valid, and complete information using the right tools and methods.
• Log and track customer interactions and update records in internal systems.
• Troubleshoot customer issues with a solution-oriented approach.
• Meet performance targets in terms of quality, productivity, and compliance.
• Maintain professionalism in every customer interaction and ensure a positive experience.

Eligibility Criteria:

Education:

• Minimum Qualification: Any Graduate (excluding BE, BTech, MSc, MBA, and BSc freshers)
• Candidates currently pursuing studies are not eligible.

Experience:

• 02 years of experience in a BPO or customer support role preferred.
• Freshers from eligible streams may apply.

Skill Requirements:

• Excellent written and verbal communication skills in English.
• Good typing speed and computer literacy.
• Strong interpersonal skills and ability to multitask.
• Willingness to work in rotational/night shifts.

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: B.A in Any Specialization, B.Com in Any Specialization, BCA in Any Specialization, B.B.A/ B.M.S in Any Specialization

Time and Venue

28 July – 31st July , 12.00 PM – 3.30 PM
BRIGADE TECH GARDEN, BROOKEFIELD, MARTHAHALLI, DRAGON FLY BUILDING 3RD FLOOR
Contact – MANSI JETHI ( 09008962148 )