Job description
Key Responsibilities:
- Respond promptly and professionally to incoming international calls regarding products, services, orders, billing, technical support, or general inquiries.
- Make outbound calls for follow-ups, surveys, or issue resolution as required.
- Understand and address customer concerns with patience, empathy, and clear communication.
- Provide accurate information and solutions while maintaining compliance with company policies and regulations.
- Document all interactions, including call details and resolutions, accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve complex issues.
- Meet or exceed individual and team targets for call quality, average handling time, and customer satisfaction scores.
- Stay updated on product knowledge, services, and industry developments relevant to the international clientele.
- Work flexible shifts to support customers across various global time zones.
- B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
- Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Role: Customer Retention – Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Graduation Not Required
Time and Venue
29 July – 1st August , 11.30 AM – 3.30 PM
3rd Floor, Dragonfly Building, Brigade Tech Gardens, ITPL Main Road, Brookfield, Bangalore
Contact – Muhila ( 7904981659 )
