Job description

Are you passionate about customer service? Ready to kickstart or grow your career in the BPO industry? Firstsource is conducting a Mega Walk-in Drive for enthusiastic individuals to join our

Voice Process Team.

Roles & Responsibilities:

• Handle inbound/outbound customer queries efficiently
• Provide accurate information and resolve customer issues over calls
• Maintain a high level of professionalism and customer satisfaction
• Update customer records in the system accurately

Eligibility Criteria:

Educational Qualification:

• Minimum: 10+2 / Diploma / Any undergraduate degree

Not Eligible:

• B.Tech, B.E, B.Sc, and Postgraduate freshers are NOT eligible
• Candidates from B.Tech, B.E, B.Sc, and PG domains must have a minimum of 1 year of experience in any field to apply

Language Skills:

• Good communication skills in English (mandatory)

Experience:

• Freshers (except those from restricted domains mentioned above)
• Experienced candidates in customer support/BPO preferred

What We Offer:

• Competitive salary & incentives
• Performance-based growth opportunities
• Supportive work environment
• Training & development programs

Documents to Carry:

• Updated Resume
• Government ID Proof (Original)

If interested please contact HR-Kanak Kumari
Contact no.6361345172
or mail your resume to kanak.kumari@firstsource.com

Total rounds=4

1. Ai bot call
2. HR Screening
3. Assessment Round
4. Final Managerial Round

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: BCA in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization, B.Com in Any Specialization, Diploma in Any Specialization

Time and Venue

1st August , 11.30 AM – 3.00 PM
FIRSTSOURCE SOLUTIONS LTD. 3rd floor, Block – Dragon Fly (Last Block). *Brigade Tech Gardens.* Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037. (View on map)
Contact – HR Kanak kumari ( 06361345172 )