Job description

Key Responsibilities

• Handle inbound/outbound calls and respond to customer emails/chats in a professional manner
• Resolve queries related to products/services with a focus on customer satisfaction
• Maintain detailed records of customer interactions and follow-up actions
• Meet process metrics such as quality, accuracy, and response time
• Work collaboratively in a team-oriented environment
• Adhere to shift schedules and company policies

Required Skills

• Excellent communication skills in English (both verbal and written)
• Basic computer proficiency and typing skills
• Strong problem-solving ability and attention to detail
• Willingness to work in night shifts (rotational shifts if required)

Eligibility Criteria

Educational Qualification:

• Minimum: HSC (12th Pass) or Diploma
• Graduates with the following degrees are NOT eligible:
• B.E / B.Tech
• B.Sc (Any Specialization)
• M.Sc (Any Specialization)
• MBA / PGDM (Any Specialization)

WRITE “HR MANSI” ON THE CV BEFORE SUBMITTING

Role: Voice / Blended – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: B.B.A/ B.M.S in Any Specialization, B.Com in Any Specialization, B.A in Any Specialization, BCA in Any Specialization

Time and Venue

22nd July – 24 July , 12.00 PM – 3.30 PM
BRIGADE TECH GARDEN, BROOKEFIELD, MARTHAHLLI, DRAGON FLY BUILDING – 3RD FLOOR
Contact – MANSI JETHI ( 09008962148 )