Job description

HCLTECH- Walk in Drive Interview in Bengaluru on 2-08-2025(Saturday) _ Freshers_ Provisioning & Activation Executive (Fresher)

Job Title: Provisioning & Activation Executive (Fresher).
Walkin Drive Location: 5th Floor Unit-B ITPL, Aviator Building, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka 560066.
Date: 2-08-25 (Saturday)
Timing- 11AM to 2.30 PM
Work Location: [ Bangalore 5 days WFO]
Department: Network Operations / Service Delivery
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor’s Degree (Tech Courses in networking and candidate should be a graduate in Arts and science only)

Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BCA, BE.)

Contact Person- Lavani Samrin / Priyanka

Job Summary:

We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.

Key Responsibilities:

• Assist in data, voice, VPN, and leased lines based on customer requirements.
• Perform service activation and validation using standard scripts and configuration templates.
• Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services.
• Monitor order queues and handle provisioning tasks through OSS/BSS tools.
• Track and escalate delays or configuration issues proactively.
• Document completed tasks and update customer provisioning status.
• Maintain accurate records of network elements, circuits, and customer configurations.
• Participate in shift operations and ensure SLA adherence.

What Youll Learn:

• Understanding of provisioning systems like Cramer, Siebel, Remedy, etc.
• Configuring network devices .
• Exposure to IP Address management, VLANs, and routing protocols
• Real-time coordination between cross-functional telecom teams
• Use of service delivery tools and ticketing systems

Skills & Qualifications:

• Good communication skills (verbal and written)
• Basic understanding of networking concepts (IP address, routing, switching)
• Eagerness to learn telecom infrastructure and systems
• Attention to detail and ability to follow processes
• Willingness to work in shifts (including night shifts or weekends, if required)
• Familiarity with MS Excel and reporting tools is a plus
• Preferred Certifications (not mandatory):
• Cisco CCNA (Beginner Level)
• NOC or Telecom Network Fundamentals Training

Role: Technical Support – Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: B.Sc in Any Specialization, Any Graduate, B.Com in Any Specialization

Time and Venue

2nd August , 11.00 AM – 2.30 PM
5th Floor Unit-B ITPL, Aviator Building, Whitefield Road, SEZ, Whitefield, Bengaluru, Karnataka 560066.
Contact – PRIYANKA S MANNA