Job description

Role & responsibilities

• To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a “window’ to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Preferred candidate profile

• Looking for a candidate who is having Minimum 2+ years of work experience in the Customer engagement role.

Role: Customer Success, Service & Operations – Other
Industry Type: Banking
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education
UG: Any Graduate
PG: Any Postgraduate

Time and Venue

31st July – 1st August , 10.30 AM – 3.30 PM
HDFC Bank Ltd, Door No’s 65/2736/A8/A9 4th Floor the terminus adjacent to JLN Stadium Metro station Kaloor Ernakulam District -682017
Contact – Renil k