Job description

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad

Are you ready to take your technical support career to the next level? Infosys BPM is hiring Senior Technical Process Executives for our Windows Support Chat Process in Hyderabad! If you’re passionate about troubleshooting and customer service, this is your chance to work with Microsoft’s consumer products and deliver exceptional support via chat.

About the Role:

Position: Senior Technical Process Executive
Location: Hyderabad (100% Work from Office)
Experience: 1 – 3 Years
Shift: Night Shift

What You’ll Do:

• Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
• Provide fast, clear, and effective solutions through chat support.
• Create a positive experience by showing empathy and patience while troubleshooting.
• Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

• Typing speed of 35 WPM or higher (mandatory)
• Prior experience in technical support via chat in Business to Customer
• Excellent written and verbal communication skills
• Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
• Hands-on experience troubleshooting Microsoft Windows & O365 queries
• Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-first mindset
• Must be ready for 100% WFO, no hybrid option

Interview Details:

Dates: 2nd August 2025
Time: 10:00 AM 01:00 PM
Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad.
Building number – 3.
Landmark- Opposite to ISB college

Please mention “Walkin” in top of your resume.

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners.
• Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.
• Ready to launch your career with a global leader?
• Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM
Talent Acquisition | INFY HR

Role: Technical Support – Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate

Time and Venue

2nd August , 10.00 AM – 2.00 PM
Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number – 3. Landmark- Opposite to ISB college
Contact – Neha Sharma