Job description

Position’s General Duties and Tasks:

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

In these roles you will be responsible for:

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
• Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
• Processing and logging incoming chats/emails into the CRM system.
• Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
• Coordinating training and mentoring activities for new team members.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Required Skills for this role include:

Candidate should have a minimum of 2-3 years experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:

Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

Role: Email Support
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice
Education
UG: Any Graduate

Time and Venue

30 July , 10.30 AM – 1.00 PM
Chennai – DLF Cybercity , 5th Block – 4th Floor
Contact – Amala