Accenture walk-in drive for Freshers/Exp as Customer Support Associate Positions in Mumbai, Navi Mumbai Locations. This opportunity is open to all Graduates. More details regarding the walk-in interview, including specific venue and timing, please refer to the additional sections provided.
| URGENT JOBS | ||
|---|---|---|
| Urgent Interview Calls | Upto 15 Lakhs | Apply Here |
Company Name: Accenture
Job Role: Customer Support Associate
Experience: 0 – 5 Years
Qualifications: Any Graduates
Job Type: Full Time
Job Location: Mumbai
Salary: Best in Industry
Job Description:
The Business Inbound Voice Agent is responsible for handling inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.
What are we looking for?
- Associate-level experience in customer service, inbound sales, or business support roles (B2B experience preferred).
- Experience handling inbound calls in a contact centre or similar environment is advantageous.
- Familiarity with CRM systems and call handling platforms is beneficial.
- Excellent verbal communication skills with a professional and confident phone manner.
- Strong customer service orientation with the ability to build rapport with business customers.
- Commercial awareness and ability to identify sales and retention opportunities.
- Ability to multitask and manage call handling, system navigation, and documentation simultaneously.
- High attention to detail and accuracy when updating customer records.
- Resilience and ability to perform in a target-driven, fast-paced environment.
Roles and Responsibilities:
- Manage inbound voice calls from business customers, addressing a wide range of enquiries.
- Provide support across key areas, including:
- Billing and payment enquiries
- Product and service support
- Handset and device assistance
- Retail-related queries
- Diagnose and resolve customer issues efficiently, ensuring minimal disruption to business operations.
- Identify and act on upselling and cross-selling opportunities to drive additional revenue.
- Promote relevant products, services, and solutions aligned with customer business needs.
- Maintain accurate and detailed records of all customer interactions within CRM systems.
Benefits :Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
We look forward to welcome you to the Accenture family!
Walk-in Drive Details Here:
Interview Date: 18th September 2026
Interview Time: 11:00 AM – 4:00 PM
Venue Details:
Accenture Office – Gate No:-3 MDC2B,
Ground Floor, Godrej Boyce Complex,
Off Lbs Marg, Vikhroli (West),
L. B. S. Marg, Vikhroli (W),
Mumbai, Maharashtra 400079.
Contact – Azlifa Mulla
| URGENT JOBS | ||
|---|---|---|
| Urgent Interview Calls | Upto 15 Lakhs | Apply Here |
About Accenture Company:
Accenture is a global professional services company offering a wide range of services, including strategy, consulting, digital, technology, and operations. They serve a diverse client base, including businesses, governments, and other organizations, helping them build digital cores, optimize operations, and drive growth. Accenture also focuses on ethical AI and responsible AI practices, helping clients leverage AI intelligently and responsibly.
