Job description
Greetings from ATAIN!!!

6 Months BPO or travel experience is Must Freshers are not considered
Please Visit at the following address, Monday- Friday, 11 AM to 5:30 PM 4th Floor, MSR North Tower, MS Ramaiah North City, Manyata Tech Park, Nagawara, Bengaluru, Karnataka 560045
Contact Person:Nandini M
Email ID-Nandini.M@igtsolutions.com
Carry a hard copy of your resume. Mention ” Nandini ” on resume.

Job Responsibility:

Understands the various computer screens and how to utilize them effectively
Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
Adheres to all company and specific Contact Centre policies and procedures
Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

Strong process orientation
High energy, High Integrity & Work Ethics
Strong interpersonal skills & ability to communicate effectively
Strong problem solving skills.

Educational & Essential Experience:

Bachelor’s Degree or Undergraduate dropouts
6 Months BPO or travel experience is Must Freshers are not considered
Excellent Written and spoken communication, business technical writing
Computer Skills ability/experience using computer applications
Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds

HR Round
Versant Test Round
Operations Round
Contact Person: Nandini (8310870057)
Email ID-Nandini.M@igtsolutions.com

Carry a hard copy of your resume. Mention ” Nandini” on resume. Role & responsibilities

Preferred candidate profile

Role: Customer Success Associate
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success

Education
UG: B.Sc in Any Specialization, Diploma in Any Specialization, Any Graduate, B.B.A. / B.M.S. in Any Specialization, B.Tech / B.E. in Any Specialization, B.Com in Any Specialization, B.A – Bachelor of Arts in Any Specialization, B.C.A. in Any Specialization

Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Blended Process International BPO
Customer Support 24X7 Semi Voice US Voice Process Voice Support International Voice Process UK Process

Time and Venue
24 July – 31st July , 10.30 AM – 5.00 PM
Please Visit at the following address, Monday- Friday, 11 AM to 4:30 PM 4th Floor, MSR North Tower, MS Ramaiah North City, Nagawara, Bengaluru, Karnataka 560045
Contact – Nandini M ( 8310870057 )